Customer Service Representative

Notice of Job Posting


Date: August 26, 2021

Department: CUSTOMER SERVICE DIVISION

Deadline to Apply: Until Filled

Salary: Dependent upon qualifications


Employees in this position are responsible for collecting, processing and handling utility payments and applications for service. Employees also answer telephone calls, assist customers with billing questions, and make adjustments to bills. Some judgment is required in the accurate execution of duties. Work is performed under the direction of the Customer Service Manager.


EXAMPLES OF WORK


The following examples are illustrative of the duties assigned to this class title. No attempt has been made to be exhaustive in this listing.

  • Receives payments and deposits for utility and other city receivables.
  • Processes payments using proper accounting principles.
  • Maintains a cash drawer and properly accounts for money daily.
  • Ensures cash payments are properly recorded and sent to the bank.
  • Assists customers in person and by telephone.
  • Processes applications, fees and other paperwork concerning utility services.
  • Receives complaints and resolves customer billing problems.
  • Operates computer terminals to perform various tasks.
  • Performs other related duties as directed.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge of basic computer operations.
  • Ability to understand and apply basic math.
  • Ability to take payments and accurately return change.
  • Ability to deal tactfully, effectively, and courteously with customers.
  • Effective communication skills.

NECESSARY SPECIAL REQUIREMENTS

  • High school diploma or GED equivalent
  • Possess a valid driver's license
  • Two years of customer service experience.
  • Two years of basic computer experience.

General Online Application

If you have any additional questions please email or call Human Resources: +706 883 2037, hr@lagrangega.org